Global Ops – L1

Total Experience: 0-2 Years

Mandatory Skills: iSeries

Job Description:

• Work as part of a global team of operators providing 24×7 monitoring of a complex environment including iSeries.
• Monitor systems using documented procedures
• Monitor/ execute batch jobs in the iSeries environment
• Assess error messages
• Triage concurrent security & operational incidents
• Perform day to day tasks using a variety of consoles and monitors – including Security Incident & Event Monitoring
• Generate ad-hoc reports.
• Report any vulnerabilities and/or threats to corporate networks.
• Assists in the creation of Job Flows and create Standards to document all process and procedures
• Timely recording of all issues in ticketing system with updates outlining progress and resolution
• Ensures clear and accurate escalations to support teams, in accordance with the escalation process.
• Produces clear and accurate communications/status reports and distributes in a timely manner
• Prepare information that will be included in the Daily Operations Reporting and KPI
• Additional Duties for Level II
• VISION/MIMIX High availability functionality and error correction
• Perform I-series Security Admin Functions
• Menu Changes
• Terminations
• Maintain User Profiles
• New ID’s
• Maintain Escalation Database
• Facilitate in training peers on new functionalities
• File Restores and edit authority for users
• Review escalations from Level I operators, investigate them and either resolve or escalate to Level 2/3
• Shift Lead
• Facilitate Major Incident Bridge calls
• Provide on call support for coverage and guidance to Operators with problem resolution techniques