Resale Specialist

Total Experience: 3-5 Years

Mandatory Skills : Microsoft Office products (Word, Excel, Outlook)

Job Description:

  • Communicate requirements and other information to clients including title exceptions.
  • Prepare and review documents for closing and follow up of all escrow transactions.
  • Open orders, complete document preparation to include gathering required information.
  • Attends to inbound and outbound calls from customers, clients, and Associa branches as directed.
  • Acquire all information needed to prepare required documents and escrow instructions from all parties.
  • Resolve internal and external customer questions regarding document orders both via phone and email.
  • Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices.
  • Demonstrates excellent flexibility and effective communication skills in their interactions with others.
  • Troubleshoots and answers questions from clients and branch representatives relating to their Community Archives (CA) order.
  • Identifies and acts upon opportunities to upsell and/or sell additional products to customers.
  • Upload of documents and forms as related to Community Archives operations.
  • Other duties as assigned.
  • Interpretation and completion of verbal and/or written instructions at a proficient level.
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Knowledge of general office equipment (copier, fax, phone systems, etc.).
  • Knowledge of company policies, procedures, and forms.
  • Able to multitask & optimize through time management and critical prioritization skills.
  • Must be able to meet company defined daily production targets.
  • Attention to details & accuracy.
  • Confidentiality and discretion in the performance of all duties and responsibilities.
  • De-escalation and conflict resolution skills.
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