Discover how Systems Plus partnered with a large U.S.-based B2C service provider to enhance its customer service operations using HubSpot Service Hub. The client faced challenges such as fragmented data, operational inefficiencies, and inconsistent service quality. By integrating HubSpot with tools like UJET for call management and Hightouch for data synchronization between Snowflake and HubSpot, Systems Plus helped streamline the customer service process, improve operational efficiency, and create a scalable solution for future growth.

Key Results Achieved:

35% Reduction in Ticket Resolution Times
25% Increase in Operational Efficiency
20% Reduction in Call Handling Times

What's Inside:

Discover how Systems Plus transformed the customer experience for this B2C service provider by integrating HubSpot Service Hub with other tools to enhance customer support efficiency, provide real-time data, and foster collaboration across teams

  1. Centralized Customer Data with HubSpot CRM: By consolidating fragmented information into one platform, the service provider gained a 360-degree view of each customer.
  2. Email Validation and Bounce Rate Reduction with NeverBounce: To address the high bounce rates, Systems Plus integrated NeverBounce with HubSpot. NeverBounce validated and cleaned email lists to reduce hard bounces, improving email deliverability.
  3. Automated Marketing Workflows: Systems Plus configured HubSpot’s marketing automation features to streamline communication with automated workflows, triggering messages based on customer actions and lifecycle stages.

Download the full case study to explore how Systems Plus can help you transform your sales operations, enhance service delivery, and ensure consistent business growth.

Systems Plus: Redefining Global Businesses Since 1987

With over three decades of experience, Systems Plus offers IT services that revolutionize traditional outsourcing.
Our commitment to putting customers first ensures that your business's customized needs are met.

 

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