A leading global sports retail giant faced critical challenges in maintaining seamless IT operations. From inefficient incident management and ticket resolution to frequent network downtimes, their ability to deliver consistent IT services was severely impacted. Systems Plus stepped in with a comprehensive Managed Service Model designed to streamline their IT infrastructure, enhance operational efficiency, and provide 24/7/365 support. This case study highlights how our tailored solutions helped the client reduce aged tickets, improve system availability, and strengthen network security.

Key Results Achieved:

24/7/365
Availability
Global Reach
Supported over 400+ sites, including data centers, corporate offices, and retail stores, across 25+ countries
Over 99.3% Service Level Agreement (SLA) Compliance
for NOC and Global Operations
35000+ tickets
Annual Ticket Handling

What's Inside:

Discover how Systems Plus transformed the IT landscape for this retail giant with our proven Managed Service Model:

1. Comprehensive IT Assessment: We conducted a detailed analysis of their IT setup, identifying critical gaps and developing Standard Operating Procedures (SOPs).

2. Establishing Global Operations: Set up a Network Operations Center (NOC) and deployed global operations for L1/L2 support, enhancing incident response and monitoring across regions.

3. 24/7/365 Support: Implemented around-the-clock NOC and Global Operations support, ensuring continuous monitoring and timely resolution of issues.

4. Service Scalability: Rolled out solutions at a global scale, enabling efficient service delivery across 370+ locations in 25+ countries.

5. Improved Network Security: Strengthened firewall policies and monitoring protocols to safeguard against potential breaches.

6. Customer-Centric Outcomes: Achieved over 97% customer satisfaction and maintained 99.3% SLA compliance in NOC and Global Operations.

Download the full case study to explore how Systems Plus can help you transform your IT operations, enhance service delivery, and ensure consistent business growth.

Systems Plus: Redefining Global Businesses Since 1987

With over three decades of experience, Systems Plus offers IT services that revolutionize traditional outsourcing.
Our commitment to putting customers first ensures that your business's customized needs are met.

 

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