TechEnablers Episode 6: Navigating the Retail Revolution: Pioneering Innovation through a Global Capability Centre (GCC)

Welcome to TechEnablers, an engaging and informative series produced by Systems Plus, aimed at shedding light on the crucial role of subject matter experts in driving digital transformation. In this exciting show, we take you on a journey to explore the intricate interplay between people, process, and technology, while uncovering the secrets behind successful implementations.

In today’s episode, we are joined by Sanjeev Shahane, Operations Manager at Systems Plus. This case study delves into the pivotal roles our offshore teams play in supporting an American retail giant. The diverse offshore setup features dedicated teams, each bringing unique skills to meet client requirements. As we dive into the conversation with Sanjeev, we’ll uncover more about the journey of the team from its inception to its remarkable achievements in delivering excellence.