Building a Global Capability Center today goes far beyond hiring a team.
It requires setting up and managing IT infrastructure, HR, payroll, compliance, facilities, and day-to-day operations, all while ensuring the center actually delivers meaningful business outcomes. For most organizations, this becomes a significant drain on time and capital. Running these operations pulls focus from product, campaigns, and customer experience.
The result? A model that was meant to accelerate the business ends up slowing it down in its early stages.
Systems Plus is a single-window GCC Platform: one contract, one accountable owner, a proven methodology and complete transparency on costs. You keep strategic control of teams, roadmaps and KPIs. We build and run the platform that makes your GCC reliable, compliant and scalable.
Standard playbooks get mid-market GCCs operational in weeks, not months.
Itemized one-time setup vs recurring seat cost.
Dedicated Account Manager, SLAs, and monthly audit-ready reporting.
One-time setup: network equipment, laptops/desktops, initial recruitment, office fit-out, compliance onboarding.
Recurring seat cost: fully-loaded salaries + seat overheads (rent, internet, utilities) + management fees.
We build a tailored ROI and line-item cost sheet for your exact seat mix.
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Infrastructure & IT
Talent Acquisition & Management
Employee Engagement & Culture
Employer Branding
Facilities & Seat Management
Compliance & Payroll
Tech Flex (On-demand Capacity)
Problem Statement:
DXL, an omni-channel apparel retailer with 250+ stores, wanted to accelerate innovation and improve operational efficiency while managing financial constraints. They needed access to highly skilled talent and advanced technical capabilities to scale digital and analytics work, meet ADA compliance, and unlock new revenue opportunities.
Solution:
In 2017 DXL partnered with Systems+ to establish the DXL Global Capability Center in India. Systems+ provided end-to-end support across analytics, cloud and data, led team establishment and strategic integrations, and managed resource planning and knowledge transfer to create a seamless delivery engine.
Outcomes:
Problem Statement
A leading U.S. discount footwear retailer struggled to maintain top-line growth while keeping per-unit costs low. Their previous offshore delivery setup lacked transparency, resulting in poor value for money, limited visibility into delivery processes, slow issue resolution, and minimal control over costs and performance.
Solution
Through GCC Plus, Systems+ transitioned the retailer to a Managed Global Capability Center model — built on our unified platform that manages infrastructure, hiring, HR, IT, and governance. This shift provided a single governed environment that delivered full cost visibility, seamless collaboration, faster response times, and direct control over critical business operations.
Outcomes
Every GCC looks “functional” on the surface. Few are truly built to deliver consistent, long-term value. Before you invest further — in talent, tools, or expansion, it’s critical to understand where your GCC stands today.
That’s where our proprietary assessment comes in.
