The Problem

It requires setting up and managing IT infrastructure, HR, payroll, compliance, facilities, and day-to-day operations, all while ensuring the center actually delivers meaningful business outcomes. For most organizations, this becomes a significant drain on time and capital. Running these operations pulls focus from product, campaigns, and customer experience.
The result? A model that was meant to accelerate the business ends up slowing it down in its early stages.

Our Answer: GCC AS A PLATFORM

Systems Plus is a single-window GCC Platform: one contract, one accountable owner, a proven methodology and complete transparency on costs. You keep strategic control of teams, roadmaps and KPIs. We build and run the platform that makes your GCC reliable, compliant and scalable.

Core commitments

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Speed

Standard playbooks get mid-market GCCs operational in weeks, not months.

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Transparent Pricing

Itemized one-time setup vs recurring seat cost.

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One-time setup

Dedicated Account Manager, SLAs, and monthly audit-ready reporting.

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One-time setup: network equipment, laptops/desktops, initial recruitment, office fit-out, compliance onboarding.

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Recurring seat cost: fully-loaded salaries + seat overheads (rent, internet, utilities) + management fees.

We build a tailored ROI and line-item cost sheet for your exact seat mix.

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Capabilities

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Infrastructure & IT

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Tech Flex

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Talent Acquisition

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Employee Engagement

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Employer Branding

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Facilities & Seat Management

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Compliance & Payroll

  • Procurement & lifecycle management for endpoints, servers and cloud services.
  • Secure networking and HQ+GCC connectivity (VPN, private links, segmented access).
  • Cybersecurity baseline: vulnerability scanning, periodic audits and controls
  • 24×7 monitoring, incident triage and IT service desk with SLA-driven workflows.
  • Software license, vendor and contract management.
  • Backup & Disaster Recovery (backup cadence, RPO/RTO plans, failover readiness).
  • Patch, change management and release coordination.
  • Asset inventory, warranty and replacement handling.
  • Flexible engagement and operating models.
  • Rapid team scaling based on changing business priorities.
  • Access to cross-functional technology specialists on demand.
  • Technology stack flexibility aligned with enterprise standards.
  • Shared Centers of Excellence- CoEs (QA, Cloud, Data, AI, DevOps, SAP, etc.).
  • Elastic capacity planning for peak workloads and transformation programs.
  • Governance models tailored to customer operating and delivery preferences.
  • Workforce planning aligned to GCC ramp-up and growth projections.
  • End-to-end recruitment across technology, operations, and leadership roles.
  • Talent sourcing through multi-channel hiring strategies and partner networks.
  • Interview coordination, candidate experience, and offer management.
  • Campus hiring, lateral hiring, and niche talent acquisition programs.
  • Recruitment analytics, hiring dashboards, and SLA-based tracking.
  • Onboarding coordination with HR, IT, and business stakeholders.
  • Structured onboarding and new hire assimilation programs.
  • Employee engagement initiatives, events, and recognition programs.
  • Learning and development coordination, certifications, and upskilling.
  • Pulse surveys, feedback mechanisms, and engagement analytics.
  • Wellness, DEI, and culture-building initiatives.
  • Internal communication and employee experience programs.
  • Retention monitoring and action planning through engagement insights.
  • Employer Value Proposition (EVP) development and positioning.
  • Careers page, social media, and recruitment marketing management.
  • Employee advocacy and culture storytelling campaigns.
  • Campus branding and university engagement initiatives.
  • Recruitment collateral, videos, and candidate communication assets.
  • Glassdoor and employer reputation management.
  • Employer brand performance tracking and talent market insights.
  • Workspace planning and seat allocation based on growth forecasts.
  • Office infrastructure setup, expansion, and occupancy management.
  • Visitor management and workplace access control.
  • Facility operations, housekeeping, and vendor coordination.
  • Meeting room, collaboration space, and shared resource management.
  • Space utilization dashboards and capacity planning.
  • Business continuity readiness and workplace safety compliance.
  • Payroll processing with statutory compliance and audit readiness.
  • Employment contracts, documentation, and HR policy administration.
  • Labour law, tax, PF, ESIC, gratuity, and statutory compliance management.
  • Leave, attendance, and benefits administration.
  • HRIS management and employee records governance.
  • Compliance reporting, documentation, and regulatory support.
  • Liaison with statutory authorities and external auditors.

How the GCC Plus Platform Works

CLIENT-CONTROLLED

The Organization

Strategy
Roadmap
KPIs
Outcomes

CLIENT-DIRECTED DELIVERY

Your GCC Team

Product Engineering
IT Operations
Finance
Marketing
Design

PLATFORM-CONTROLLED

GCC Plus platform

IT Support
Talent
Branding
Engagement
Payroll/EoR
Facilities
Governance

Business Outcomes

Up to 50% lower TCO with predictable, seat-based pricing
Faster time-to-value through platform playbooks and ready workspaces.
Operational continuity: Dedicated Account Manager and proactive governance cadence.
Access to niche skills and talent pipelines in key hubs across engineering, analytics, finance, marketing and more.
Improved retention & productivity via branded EVP and engagement programs.

Case Studies

Problem Statement: DXL, an omni-channel apparel retailer with 250+ stores, wanted to accelerate innovation and improve operational efficiency while managing financial constraints. They needed access to highly skilled talent and advanced technical capabilities to scale digital and analytics work, meet ADA compliance, and unlock new revenue opportunities.

Solution:
In 2017 DXL partnered with Systems+ to establish the DXL Global Capability Center in India. Systems+ provided end-to-end support across analytics, cloud and data, led team establishment and strategic integrations, and managed resource planning and knowledge transfer to create a seamless delivery engine.

Outcomes:

  • 30+ tech experts powering delivery
  • +5% mobile app revenue (post ADA compliance and ongoing product improvements)
  • -25% burn rate through operational efficiencies
  • -15% cost reduction from targeted initiatives (e.g., CDP, CRM & loyalty improvements)
  • <10% attrition supported by engagement and retention programs
Read the full case study  

Problem Statement: A leading U.S. discount footwear retailer struggled to maintain top-line growth while keeping per-unit costs low. Their previous offshore delivery setup lacked transparency, resulting in poor value for money, limited visibility into delivery processes, slow issue resolution, and minimal control over costs and performance.

Solution
Through GCC Plus, Systems+ transitioned the retailer to a Managed Global Capability Center model — built on our unified platform that manages infrastructure, hiring, HR, IT, and governance. This shift provided a single governed environment that delivered full cost visibility, seamless collaboration, faster response times, and direct control over critical business operations. 

Outcomes 

  • 20–40% lower total cost of ownership
  • 100% financial transparency with predictable OpEx model
  • Improved delivery control and agility across business functions
  • Sustained knowledge retention within the client organization 
Read the full case study  

Before you build or scale, know where you stand.

Every GCC looks “functional” on the surface. Few are truly built to deliver consistent, long-term value. Before you invest further — in talent, tools, or expansion, it’s critical to understand where your GCC stands today.
That’s where our proprietary assessment comes in.

Contact:

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Why Take the GCC Readiness Assessment

  • Get a Complete, Structured View of Your GCC: Our assessment gives you a holistic view across 8 critical pillars, from strategy and governance to delivery, technology, and partnerships — so you see the full picture, not just parts of it.
  • Identify Gaps That Impact Real Outcomes: Surface the areas holding your GCC back, whether it’s weak governance, outdated technology, or lack of leadership depth. The assessment highlights gaps across all 8 dimensions so you know exactly what’s affecting performance.
  • Get a Clear Path to Scalable, Reliable Delivery: Move beyond assumptions with actionable insights based on your score.

FAQs

Traditional GCC setups take 12–18 months, require major upfront investment, and involve multiple vendors for IT, HR, and compliance. With our platform, you get a managed, transparent, end-to-end solution that goes live in weeks.
Yes. Your GCC team, operations, and strategy are fully client-controlled. Systems Plus manages infrastructure, talent, compliance, and culture — so you can focus on your business.
No. Our platform is designed for mid-market companies too — from 20 seats upwards. Whether you’re scaling globally for the first time or optimizing an existing setup, we make it seamless.
You can flex services and functions on demand. We handle scaling office space, IT, compliance, and HR — while you retain full control over business operations.

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