Getting IT right for one of America’s largest discount footwear retailers

Comfort, style, fit, variety, and accessibility: people want all of these when they buy shoes, but at what price? The average shopper always wants to get more, but Pay Less!

So, if you are a global footwear manufacturer with a large chain of retail outlets, you have to be able to keep your per unit costs low and focus on volumes to maintain a healthy top-line. And while you are busy streamlining your internal systems, you also have the added responsibility of debunking the myth that quality comes at a (high) price!

Here’s how our Managed GIC model helped the customer get IT right while paying less!

Challenge

An opaque offshore delivery model

  • Inadequate control over delivery
  • Lack of day to day visibility
  • Low cost transparency
  • Narrow talent skill-set

Impact

Poor value for money

  • Cumbersome operating model resulting in unnecessary overheads
  • Lack of business knowledge resulting in gaps in service delivery
  • Lack of control over operations leading to opportunity costs
  • Reduced manpower productivity resulting in slower reaction time to business concerns

Solution

Self-controlled captive unit in India

  • UPSIDE

    • Better access to talent, increased productivity
    • Complete transparency on cost and operations
    • Better retention of business knowledge
    • Quicker resolutions when it came to business concerns

DOWNSIDE

  • Legal and statutory hurdles
  • Capital intensive
  • Transfer pricing issues
  • Exit challenges

Getting IT right

A disruptive offshoring model with Systems+

  • A customer operated unit, but built and managed by us
  • Complete integration with the organization
  • Relevant talent pool hired in conjunction with the customer, but managed by us
  • Low CAPEX as the infrastructure is provided by us
  • Planning, governance and reporting

Pay Off

The Managed Captive advantage

What's Inside:

Strategic Platform:

Learn how we established a Global Capability Center (GCC) as a hub for innovation, capability, and capacity. By focusing on a clear version, effective management of strategic initiatives, and streamlined change management processes, we established a solid foundation for success.

Plus Framework:

Explore how Systems Plus applied the PLUS framework to establish foolproof processes for the GCC.

Our guiding principles:

People-focused Philosophy, Sustainable Solutions, Leverage talent, cost, control and Unify with the Global Enterprise – ensured delivery excellence and provided end-to-end support for the GCC.

Key Benefits:

Explore the benefits of a blended rate under $15, a team of 50+ experts with less than 5% attrition, and seamless collaboration between offshore and onshore teams.

Systems Plus: Redefining Global Business Since 1987

With over there decades of experience, Systems Plus offers IT services that revolutionize traditional outsourcing.
Our Commitment to putting customers first ensures your business's customized needs are met.

 

Reach out to us

Explore our strategies, approach, and the remarkable results achived.

Download the full case study now and discover how Systems Plus can redefine your global business operations.



For Inquiries, contact us at info@systems-plus.com or visit www.systems-plus.com.
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