Getting IT right for one of America’s largest discount footwear retailers
Comfort, style, fit, variety, and accessibility: people want all of these when they buy shoes, but at what price? The average shopper always wants to get more, but Pay Less!
So, if you are a global footwear manufacturer with a large chain of retail outlets, you have to be able to keep your per unit costs low and focus on volumes to maintain a healthy top-line. And while you are busy streamlining your internal systems, you also have the added responsibility of debunking the myth that quality comes at a (high) price!
Here’s how our Managed GIC model helped the customer get IT right while paying less!
Challenge
An opaque offshore delivery model
Inadequate control over delivery
Lack of day to day visibility
Low cost transparency
Narrow talent skill-set
Impact
Poor value for money
Cumbersome operating model resulting in unnecessary overheads
Lack of business knowledge resulting in gaps in service delivery
Lack of control over operations leading to opportunity costs
Reduced manpower productivity resulting in slower reaction time to business concerns
Solution
Self-controlled captive unit in India
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UPSIDE
- Better access to talent, increased productivity
- Complete transparency on cost and operations
- Better retention of business knowledge
- Quicker resolutions when it came to business concerns
DOWNSIDE
- Legal and statutory hurdles
- Capital intensive
- Transfer pricing issues
- Exit challenges
Getting IT right
A disruptive offshoring model with Systems+
- A customer operated unit, but built and managed by us
- Complete integration with the organization
- Relevant talent pool hired in conjunction with the customer, but managed by us
- Low CAPEX as the infrastructure is provided by us
- Planning, governance and reporting
Pay Off
The Managed Captive advantage
