A BOT approach to scaling Manhattan Active Omni OMS operations – from project pod to GCC
A major retailer was struggling with persistent order-processing issues in its Manhattan Active® Om
Know MoreDo you encounter these fundamental challenges in managing your IT services and infrastructure?
High infrastructure costs
Ineffectual and understaffed IT departments
Unexpected periods of downtime and application malfunctions
Concerns regarding Security and regulatory compliance
Vulnerable IT ecosystem
Consider Systems Plus’s Bespoke Managed Support Services Model
A novel solution addressing all your IT challenges, where we assume full accountability for the functionality of your IT department. Allow the metrics to demonstrate our effectiveness!
> 99%
SLA
24 * 7
Coverage
< 10mins
Incident Response Time
35%
Cost Saving
< 2 Weeks
Lead Time
95%
Client Retention Rate
What We Do
Build The Virtual Gcc Team
- Over 20 active virtual GCCs managed
- In-depth customer needs understanding
- Enhanced multicultural adaptation training
- Efficient onboarding and quality assurance
- Extensive global talent network for access to diverse skills
INFRASTRUCTURE SUPPORT
- Existing facilities are available at delivery centers in Mumbai and Pune
- A dedicated management team is available to support the facilities
- Seamless project onboarding
- Complete remote setups are supported
- Necessary infrastructure and security measures are provided for remote employees
GCC EXCELLENCE
- Guidance on best skills available in India
- Talent assessment, skill mapping, and continuous skill enhancement
- Mitigating risk around time difference
- Suggestion on structures for building value-based GCC
PEOPLE INTEGRATION
- Encourage cross-functional collaborations
- Employee engagement initiatives
- Global recognition programs
- Skill development and training
- Standardized HR practices and policies
CONTINUOUS EMPLOYEE ENGAGEMENT
- Dedicated HRBPs for responsive support and personalized guidance
- Open communication channel for employee feedback mechanism
- Recognition and reward programs
- Well-being initiatives that support mental and physical health
- Celebrations of milestones achieved
Why Choose Us?
- 35+ years of experience in IT innovation.
- 10+ years of effectively developing and running global competence centers of the highest quality.
- Team of highly skilled experts in comprehending client demands and providing solutions.
- Successfully delivered over 20+ GCCs with an average cost reduction of more than 30%.
- Experience of working with more than 150 different technologies.
- Experience on fresh implementation and end to end operationalization of your strategic talent pool.
Contemplating your next big move in streamlining your IT services and infrastructure?
Connect with our experts today for a detailed know-how of our cutting-edge managed support services!
Schedule a consultation
Resources
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Establishing a High-Performance Finance GCC for a Leading Community Management Company
A prominent community management company in the U.S. was encountering increasing complexities in its
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HubSpot Service Hub Integration: Unifying Customer Data for B2C Service Excellence
Discover how Systems Plus partnered with a large U.S.-based B2C service provider to enhance its cust
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A 2026 Guide to IT Service Management (ITSM)
Businesses today depend heavily on technology services such as IT infrastructure, cloud platforms,
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Service Level Agreements (SLAs) in ITSM: Driving Consis
Every IT service carries an expectation. Systems must stay available, issues must be resolved quic
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Beyond Digital Transformation: How Enterprises Can Scal
In early 2025, enterprises were still grappling with the realities of digital transformation. The
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The Business Case for Insourcing: Lessons in Capability
The Enabling Digital with Systems Plus podcast series explores how CIOs and technology thought leade
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The Future of Customer Service: AI, Automation, and the
The Enabling Digital with Systems Plus podcast series explores how CIOs and technology thought leade
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Driving Efficiency in Retail Logistics
The Enabling Digital with Systems Plus podcast series explores how CIOs and technology thought leade
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Building a QA & Testing Centre of Excellence (TCoE
In today’s fast-paced digital landscape, ensuring top-notch quality and seamless fun
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TechEnablers Episode 6: Navigating the Retail Revolutio
Welcome to TechEnablers, an engaging and informative series produced by Systems Plus, aimed at
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TechEnablers Episode 5: Upgrading the In-Store IT Infra
Welcome to TechEnablers, an engaging and informative series produced by Systems Plus, aimed
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