IT Service Catalog Assessment

Why should you take the IT Service Catalog Assessment

  • Optimize IT Service Efficiency: The IT service catalog assessment helps identify redundancies, and gaps in your IT services, ensuring streamlined operations and better service delivery.
  • Enhance Alignment: The evaluation ensures that your service offerings are aligned with business goals and customer needs.
  • Gap Analysis and Risk Assessment: Discover gaps in your current service offerings, uncover potential risks, and ensure that essential services meet business and compliance requirements.
  • Optimization Recommendations: Receive tailored suggestions on how to streamline, enhance, or eliminate services that are inefficient or underperforming.

Answer 10 simple questions and get your unique score in the blink of an eye, for free!

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Guidelines for the IT Service Catalog Assessment

The answers to each question indicate the maturity level of the process specifications. Evaluate each process against the defined criteria and select the level that best aligns with your current practices. You can refer to the below image for the descriptions of the maturity levels.
maturity-level

    1. Have you mapped business services to IT services for service providers?

    2. Do you have visibility on how all your critical services are supported?

    3. Have you identified the IT services that are critical to your business operations? 

    4. Do you conduct an examination to identify services that act as single points of failure? 

    5. Have you defined and implemented how offerings are being fulfilled?

    6. Are there any early warnings or alerts on the critical services that are nearing end of life?

    7. Do you know the services that are unstable or face high level of incidents? 

    8. Do you have visibility on support contracts that are ending in the near future for the critical services? 

    9. Do you have any SLAs with vendors that support your critical services?

    10. Are you aware of ongoing/recurring costs of services?

    Enter your company mail ID and check your inbox

    You will receive your service catalog assessment score along with the details of your current maturity model. You can also book a consultation with our IT experts to deep-dive into the semantics of your score and explore the next action steps.

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