TechEnablers Episode 1: Streamlining Global OMS Implementation for a Sports Retailing Giant

Welcome to TechEnablers , an engaging and informative series produced by Systems Plus, aimed at shedding light on the crucial role of subject matter experts in driving digital transformation.

In this exciting show, we take you on a journey to explore the intricate interplay between people, process, and technology, while uncovering the secrets behind successful implementations.

In today’s episode, we are joined by Nirav Mota, Ankur Bhasin, Pankaj Purohit, and Priya Uttarwar.

In this episode, we delve into a compelling case study that revolves around one of the world’s leading sports footwear and apparel manufacturers. With a global presence spanning across 120+ countries, our client recognized the paramount importance of delivering a consistent and seamless customer experience. Their strategic vision encompassed the implementation of an advanced Order Management System (OMS) across diverse regions, including the EMEA and APAC domains.

To actualize their aspiration of not only maintaining but also enhancing their position as an omnichannel industry player, they joined forces with Systems Plus. This collaboration aimed to revolutionize their existing order management system. Systems Plus took on the responsibility of overseeing critical elements such as fraud management, seamless payment gateways, streamlining testing cycles, tackling intricately localized scenarios, and achieving an ambitious milestone – zero defects post-implementation. This achievement translated to a flawless post-go-live phase with absolutely no instances of defect leakage.

In the upcoming conversation with Nirav and Ankur, we delve deeper into the challenges posed by this client scenario. Together, we navigate the complexities of this case study, gaining insights into the strategic decisions, meticulous planning, and innovative solutions that drove the successful transformation of the client’s order management processes.