TechEnablers Episode 3: Unlocking Efficiency: Accelerating Order Fulfilment through OMS Functional Support

Welcome to TechEnablers , an engaging and informative series produced by Systems Plus, aimed at shedding light on the crucial role of subject matter experts in driving digital transformation. In this exciting show, we take you on a journey to explore the intricate interplay between people, process, and technology, while uncovering the secrets behind successful implementations.

In today’s episode, we are joined by Nitesh Shah, Senior Architect at Systems Plus, as we delve into a compelling case study that revolves around a renowned fashion luxury company and explores how the OMS functional support provided by the offshore team played a pivotal role in accelerating order fulfilment across their retail stores.

To actualize their aspiration of not only maintaining but also enhancing their position as a digital-first industry player, they joined forces with Systems Plus. Systems Plus took on the responsibility of setting up an offshore support team to initiate real-time monitoring and alerts, automated error handling and 24/7 support coverage. This thoughtfully devised solution stack helped the client in expediting order processing, enhancing efficiency by resolving stuck orders, and achieving more remarkable outcomes.

In the upcoming conversation with Nitesh, we dig deeper into the functional challenges posed by this client scenario. Together, we navigate the complexities of this case study, gaining insights into the strategic decisions, meticulous planning, and innovative solutions that drove the successful transformation of the client’s order management system.