TechEnablers Episode 4: Transforming IT Service Management for a major FMCG organization

Hello and welcome to TechEnablers , an engaging and informative series produced by Systems Plus, aimed at shedding light on the crucial role of subject matter experts in driving digital transformation. In this exciting show, we take you on a journey to explore the intricate interplay between people, process, and technology, while uncovering the secrets behind successful implementations.

In today’s episode, we are joined by Pooja Bhattacharjee who was a part of the Implementation Project. The context of the case study revolves around a leading organization operating across continents, that faced challenges due to disparate IT service management practices. The absence of standardized tools and processes resulted in operational inefficiencies, disjointed support, and monitoring across diverse regions. To overcome these challenges, the organization initiated a strategic ServiceNow implementation. To gain a comprehensive understanding of this achievement, tune into Pooja and Shaunak’s conversation and delve into the finer details.