Robotic process automation (RPA) is fast becoming the bedrock of how companies will manage their operations in the future. It is an emerging form of business process automation technology based on software robots (bots) or artificial intelligence (AI) workers.

The new set of RPA tools allow for bots to be developed quickly and easily by simply recording the user’s tasks in the application’s graphical user interface (GUI), and then automating it by repeating those tasks directly in the GUI. Furthermore, RPA is non-intrusive as the bots sit on top of an organizations infrastructure without actually touching it! What is great about today’s RPA from traditional IT automation is its ability to understand and adapt to changing circumstances, exceptions and situations. Once trained to capture and interpret actions of specific processes, RPA can then manipulate data, trigger responses, initiate new actions and communicate with other systems autonomously

RPA facilitates your organization’s
Digital Transformation Journey by:

Enabling better
customer service.

Ensuring business operations and processes
comply with regulations and standards.

Allowing rapid execution
of processe

Providing significant efficiencies by
digitizing and auditing process data.

Creating cost savings by automating
manual and repetitive tasks.

Enabling employees to be
more productive.

Some of the top use-cases of RPA include:

RPA can help companies offer better customer service by automating contact center tasks, such as verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.

Organizations can address general accounting, operational accounting, invoice processing, transactional reporting and budgeting through RPA.

Companies in the financial services industry can use RPA for foreign exchange payments, automating account openings and closings, managing audit requests and processing insurance claims.

Medical organizations can handle patient records, claims, provide customer support, manage accounts, billing, reporting and analytics with the help of RPA.

RPA can automate HR tasks, including onboarding and offboarding, updating employee information and timesheet submission processes. Supply chain management: RPA can be used for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.

RPA can capture information from spreadsheets, emails and transfer data to applications such as Workday, SAP, Oracle, ServiceNow etc.

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What We Do

We help businesses Go Digital with a customized omni-channel retail strategy which not
only kickstarts digital transformation for your business, but also ensures that your
customers get the personalization that they now expect. Here’s how:

Support Services
  • Monitoring & administration
  • Maintenance
  • Process Development
  • Defect fixing
  • Feature Building or Enhancements
  • Third party App
  • API
  • Chat Bot
  • Payment gateway
  • Reviews and Ratings
Testing Services
  • Functional
  • Integration
  • Performance
  • Automation
Omni Channel Enablement
  • Monitoring & administration
  • Maintenance
  • Process Development
  • Defect fixing
  • Feature Building or Enhancements
Platform Upgrade
  • Third party App
  • API
  • Chat Bot
  • Payment gateway
  • Reviews and Ratings

Why Choose Us?

  • Team of certified Salesforce developers.
  • Experience working with some of the top websites using Salesforce Commerce Cloud.
  • Competence and experience to migrate existing platform applications (Pipelines) to the new platform SFRA.
  • Experience in fresh implementation and support for existing E-commerce Solutions using Salesforce Commerce Cloud.

A prominent retail chain of American family entertainment centers & restaurants was using a reservation system that was low on responsiveness, more manual than automated. It also did not allow for real time update of promotions and price changes on their in-store POS units. We restructured their entire system using API based implementation, to essentially make their disparate systems talk to one another. Result?

  • Seamless information flow
  • System flexibility across all platforms
  • Top line enhancements that increased customer traffic
  • Integrating the old & new technologies while improving the design for a better (& faster) online experience greatly reflected in the achieving their sales targets

A global fashion retailer needed to integrate their POS units with the latest payment mechanisms/tenders so that consumers could be provided with multiple payment options. What did we do?

  • Developed a customized POS
  • Integrated the payment gateway with new tax calculations, 3rd party payment
  • Vendor integration, multiple pricing per product and employee discount
  • Management features
  • Enabled inventory visibility for E-commerce & social media based on APIs

Post implementation of their Salesforce Commerce Cloud instance, a prominent US luxury jewelry retailer wanted an alternative support model that was not only more flexible but also more cost effective than the one that was being offered by its implementation partner.

We supported this need by building a team that was capable of executing/ solving different types of issues, enhancements and integrations. We further supported the client by taking over their site and job monitoring during the cleint’s night ensuring uptime of the SFCC Site

At Systems Plus,

we understand Retail as well as Technology. We understand that the market environment demands an omnichannel presence and we can help you GetITRight..