Carter’s Inc. relied on multiple vendors to manage its digital commerce ecosystem, creating fragmented accountability and slower platform evolution. Systems Plus unified delivery under a single GCC pod, re-platformed its commerce solution, and enabled a seamless transition to an in-house Global Capability Center.
Business Challenge: Fragmented multi-vendor delivery was slowing innovation and creating operational complexity across the client’s digital commerce ecosystem.
Implementation Strategy: Consolidated three delivery partners into a unified GCC pod while modernizing the commerce platform with a phased transformation approach.
Solution & Outcomes: Built a scalable GCC operating model, accelerated platform modernization, and successfully transitioned to a customer-owned GCC.
Key Takeaways: Combining technology modernization with the right delivery model creates a stronger foundation for long-term digital commerce growth.
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