Sr. Production Support Engineer

Total Experience: 6-8 Years

Mandatory Skills : PL/SQL, OMS

Job Description:

• Sr production support team providing Level 2 support for Carters supply chain system processes and interfaces.
• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s),
• steps taken resolve incident(s), and root cause of incident(s).
• Troubleshoot and develop technical solutions for software-related issues.
• Analyse issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes.
• Monitor and respond quickly to application support events, issues, and requests.
• Communicate application problems and issues to key stakeholders, including management, development team members and end users.
• Participate in the after-hours support rotation.
• JOB REQUIREMENTS (MINIMUM COMPETENCIES REQUIRED FOR JOB PERFORMANCE)
• 4 Years of experience in Retail or wholesale Order Management Systems – Customer and supply order fulfilment.
• 6 years hands-on knowledge of PLSQL, SQL and oracle database.
• Minimum 2 years’ experience leading a team of 3-5 members.
• Ability to approach support issues analytically, as well as understand and solve problems efficiently.
• Knowledge of integration systems to support upstream/downstream systems.
• Exemplary communication skills (written, presentation, meeting management, documentation).