Answer 9 simple questions and get your unique score in the blink of an eye, for free!
Why should you take the ITSM Maturity Self-Assessment:
- Assessing the current capabilities of IT Service Management (ITSM) through benchmarking, providing a baseline for measuring progress over time.
- Prioritizing areas for improvement by identifying weaknesses in current ITSM practices and allocating limited improvement resources effectively.
- Identifying and mitigating risks associated with IT service delivery and support to ensure smooth operations.
- Creating an ITSM roadmap to guide improvements across people, processes, and technology, addressing the most critical needs identified through the assessment process.
Guidelines for the ITSM Maturity Self-Assessment
The answers to each question indicate the maturity level of the process specifications. Evaluate each process against the defined criteria and select the level that best aligns with your current practices. You can refer to the below image for the descriptions of the maturity levels.
