A major retailer was struggling with persistent order-processing issues in its Manhattan Active® Omni OMS. Frequent bottlenecks, manual approvals, and complex workflows were causing orders to stall, delaying deliveries and affecting customer experience.
Recognizing the need for immediate remediation and a long-term operating model, the retailer partnered with Systems Plus to build a focused operations pod and transition it into a Global Capability Center for ongoing OMS support.
Key Results Achieved:
Faster Order Clearance
Seamless Transition to GCC
Minimal Attrition
