The strategic initiative undertaken by the organization—an ambitious integration project that sought to unify diverse products and platforms seamlessly. Two integration initiatives were identified, each focusing on distinct objectives and components within the organization’s IT landscape. 

Download the full case study to explore the successful unification of diverse products and platforms within the ServiceNow® ecosystem which not only addressed immediate challenges but also positioned the company for sustained success in a rapidly evolving business environment.

Key Results Achieved:

Seamless Synchronization
Cohesive integration of user management processes
Streamlined Processes
The automation efforts effectively streamlined processes, minimizing the occurrence of errors.
Heightened Operational Efficiency
Group provisioning method significantly enhanced operational efficiency.

What's Inside:

Strategic Integration Initiatives:

Undertaking ambitious integration projects, the organization focused on seamlessly connecting diverse products and platforms within the ServiceNow ecosystem, addressing IT service management challenges.

Azure AD Integration Success:

Overcoming manual dependencies and errors, the organization implemented a comprehensive strategy, including group provisioning and seamless synchronization, resulting in a significant reduction in manual requests and heightened operational efficiency.

Dual ServiceNow Integration:

Tackling complexities introduced by dual ServiceNow instances, the organization strategically implemented a bi-directional integration approach, leveraging REST APIs. The successful execution led to bug-free operations, cost reduction, and the integration of a well-configured CMDB, enhancing IT service management.


Systems Plus: Redefining Global Businesses Since 1987

With over three decades of experience, Systems Plus offers IT services that revolutionize traditional outsourcing.
Our commitment to putting customers first ensures that your business's customized needs are met.


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