Getting IT right for a Europe based global beverages manufacturer & distributor

For a business which is diversely invested, not only in terms of the product but also geography, process and systems compliance with the quality management standards in addition to maintaining consistency, can get a little tricky.

Find out more about how we helped a global Food and Beverages group get IT right by streamlining their IT processes across their EU locations and Japan!

Challenge

Inconsistency in IT processes amongst geographically diverse business units

  • Differences in compliance requirements between geographies
  • Lack of knowledge with respect to industry standards across all locations
  • Different Legacy Systems deployed at the various businesses acquired by the group
  • Lack of effective controls for compliance making the business units vulnerable to security threats
  • Loosely structured SLA monitoring mechanisms which led to inconsistent service delivery

Impact

Low process adherence with possible security and cost ramifications

  • Security risks impacting the confidentiality, integrity and availability of information
  • Poor quality of services and low per capita productivity as a result of process gaps
  • Improper disaster recovery as a result of key business processes not being synergised or operational
  • Costly remediation activities resulting from improper IT governance
  • An increased likelihood of fraud as an outcome of inconsistent compliance control parameters geographies

Solution

An all-encompassing process framework to ensure standardization across geographies

  • Review of existing documentation around IT processes
  • Understanding the key process gaps and taking quick measures for process alignment
  • Understanding business processes in order to ensure that IT and Business processes are efficiently integrated
  • Prevent governance issues and loss of revenue along with protecting the credibility of the organization amongst customers and stakeholders

Getting IT Right

Setting up a Centre of Excellence

  • Understanding “AS IS” processes
  • Conducting a gap assessment between “AS IS and “TO BE” processes
  • Building of a strong process framework based on industry good practices and
  • Providing support required for sustenance and update post implementation
  • Conducting periodic assessments and assisting in gap remediation

The Tech

  • Implementation of JSOX compliant processes across all locations to ensure compliance as per both the Japanese and European standards
  • Use of the latest framework COBIT 4.1 / COBIT 5.0/ ITILV3

Pay off

Increased consistency and efficiency of operational processes

  • Quicker Resolution time for business needs across geographies preventing opportunity loss
  • Risk prioritization preventing loss of capital due to a breakdown of operations
  • Increased efficiency of processes reducing manual intervention and reducing administrative costs associated with delay or human errors

What's Inside:

Strategic Platform:

Learn how we established a Global Capability Center (GCC) as a hub for innovation, capability, and capacity. By focusing on a clear version, effective management of strategic initiatives, and streamlined change management processes, we established a solid foundation for success.

Plus Framework:

Explore how Systems Plus applied the PLUS framework to establish foolproof processes for the GCC.

Our guiding principles:

People-focused Philosophy, Sustainable Solutions, Leverage talent, cost, control and Unify with the Global Enterprise – ensured delivery excellence and provided end-to-end support for the GCC.

Key Benefits:

Explore the benefits of a blended rate under $15, a team of 50+ experts with less than 5% attrition, and seamless collaboration between offshore and onshore teams.

Systems Plus: Redefining Global Businesses Since 1987

With over three decades of experience, Systems Plus offers IT services that revolutionize traditional outsourcing.
Our commitment to putting customers first ensures that your business's customized needs are met.

 

Reach Out to Know More!

Connect with our experts to explore our diverse strategies and the remarkable results achieved.

    Ready to transform and unlock your full IT potential? Connect with us today to learn more about our comprehensive digital solutions.

     

    Schedule a Consultation

    schedule-consultation

    Resources



    02 AUG 2021
    AWS Named as a Leader for the 11th Consecutive Year in 2021 Gartner Magic Quadrant for Cloud Infrastructure & Platform Services (CIPS)

    Amazon Web Services

    Know More
    27 JUL 2021
    Introducing Amazon Route 53 Application Recovery Controller

    Amazon Web Services

    Know More
    09 JUN 2021
    Amazon SageMaker Named as the Outright Leader in Enterprise MLOps Platforms

    Amazon Web Services

    Know More

    Join the Tech Revolution!

    Subscribe now to be at the forefront of the tech revolution. Gain access to exclusive insights, thought leadership, and industry updates that will empower your tech journey.