Why should you take the ITSM Maturity Self-Assessment:

  • Assessing the current capabilities of IT Service Management (ITSM) through benchmarking, providing a baseline for measuring progress over time.
  • Prioritizing areas for improvement by identifying weaknesses in current ITSM practices and allocating limited improvement resources effectively.
  • Identifying and mitigating risks associated with IT service delivery and support to ensure smooth operations.
  • Creating an ITSM roadmap to guide improvements across people, processes, and technology, addressing the most critical needs identified through the assessment process.

Answer 9 simple questions and get your unique score in the blink of an eye, for free!

Begin Your Assessment
get_your_score

Guidelines for the ITSM Maturity Self-Assessment

The answers to each question indicate the maturity level of the process specifications. Evaluate each process against the defined criteria and select the level that best aligns with your current practices. You can refer to the below image for the descriptions of the maturity levels.
maturity-level

    Questions:

    0
    Incomplete

    1
    Performed

    2
    Managed

    3
    Established

    4
    Predictable

    5
    Optimizing

    1. How well-defined are the procedures for reporting and resolving incidents within your organization?

    2. How effectively does your organization handle changes to IT systems and services to minimize disruptions?

    3. How effectively does your IT team identify and address root causes of recurring IT issues?

    4. How effectively are service levels defined, monitored, and aligned with business needs?

    5. How effectively is knowledge captured, shared, and utilized to resolve incidents and problems?

    6. How efficiently are service requests processed and fulfilled within your organization?

    7. How accurate and up-to-date is the Configuration Management Database (CMDB) in your organization?

    8. To what extent are your organization's ITSM processes integrated and automated to improve efficiency and effectiveness?

    9. How well-trained and engaged are users in utilizing ITSM processes?

    Enter your company mail ID and check your inbox

    You will receive your ITSM maturity score along with the details of your current maturity model. You can also book a consultation with our ITSM experts to deep-dive into the semantics of your score and explore the next action steps.

    logo
    Services
    Resources
    Quick Links
    Contact Us