Job Details

·      Provide technical support for retail applications including MAO POS, Back Office, Xstore, JDA, AWS, ensuring timely issue resolution within defined SLAs.

·      Manage system integrations between POS systems and loyalty programs, ERP, CRM, and payment gateways, ensuring seamless transaction flow and data accuracy.

·      Handle user access management, password resets, and account lockouts for platforms such as Xstore, JDA, Onelogin, Dayforce, and Yoobic.

·      Troubleshoot and resolve hardware issues with POS registers, pin pads, Zebra tablets, iPads, barcode scanners, and other peripheral devices.

·      Monitor and resolve network connectivity issues (Wi-Fi, LAN, VPN), ensuring minimal disruption to POS operations and adherence to connectivity KPIs.

·      Perform regular software upgrades, patches, and POS system health checks, reducing downtime and improving Mean Time to Repair (MTTR).

·      Ensure proper syncing between POS systems and back-office platforms, maintaining inventory and financial data integrity.

·      Flexible to work in a 24x7 environment, maintaining high incident response rates and meeting incident management KPIs.

·      Minimum 2 years of L2 POS support experience with over 4 years of total technical experience.