The Future is Phygital!

We empower retail businesses to deliver consistent omnichannel customer experiences by leveraging cutting-edge technologies at the cusp of data analytics, cloud computing, API-led integrations, and more.

Core Technology Challenges faced by Retail Businesses Today

Demand for Hyper-Personalization

Siloed data across Systems

Need for New-Age POS (Point of Sale) Terminals

Delivering Omnichannel Experiences

Rise of ESG (Environmental, Social, and Governance) Factors

Outdated Retail Infrastructure

The emergence of new technologies has changed the way consumers interact with retail and E-commerce businesses, reshaping their expectations and subsequently revolutionizing how these firms operate. These cutting-edge technologies improve accessibility and efficiency of the logistics supply chain, altering how consumers perceive and engage with retail establishments.

Our breadth of experience as a retail technology partner makes us the ideal choice for businesses seeking a digital acceleration of their operations. Browse through our retail technology-focused service offerings to kickstart your retail transformation journey!

Explore our Wide Range of Retail Technology Solutions

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In-store IT Transformation

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Point of Sale (POS) System Support and Testing

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Retail Analytics Solutions

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Order Management System (OMS) Transformation

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Retail Legacy Systems Modernization

In-store IT Transformation- Modernize your retail operations by integrating digital tools such as cloud systems, AI, and IoT to enhance customer experiences and streamline processes, thereby enabling real-time inventory management, personalized services, and seamless payment solutions.

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Point of Sale (POS) System Support and Testing- Ensure the smooth functioning of retail payment systems through 24*7 technical assistance for hardware, software, and network issues. This covers troubleshooting, system updates, and training for users to maintain transaction accuracy and efficiency.

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Retail Analytics Solutions- Leverage data to procure insights into customer behavior, sales trends, and inventory management. Retailers can thus optimize pricing, promotions, and product placement.

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Order Management System (OMS) Transformation- Efficiently handle orders by integrating omnichannel capabilities, real-time inventory visibility, and automated workflows. Streamline order processing across online and offline channels to improve fulfillment accuracy and customer satisfaction.

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Retail Legacy Systems Modernization- Upgrade outdated software and infrastructure to more agile, scalable technologies such as cloud platforms and microservices. This shift enhances system performance, security, and integration with new digital tools, enabling faster sales cycles and data-driven decision-making.

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Some of the top use cases of Retail Technology include

The POS use case is critical to ensure that the correct items are recorded and the inventory is updated accurately. This system entails features such as barcode scanning, item lookup, and price checking to help cashiers accurately scan and register items. By providing a streamlined and efficient item scanning process, the retail POS system can significantly reduce wait times and improve customer satisfaction.
Automating order processing is a significant benefit of OMS. They streamline the entire order lifecycle, from order creation and payment processing to picking, packing, and shipping. Retailers can also provide customers with real-time order tracking, enhancing transparency and trust. According to industry data, automated order processing can reduce manual errors by up to 80% and cut order processing time by 50%, leading to faster delivery and happier customers.
A robust OMS can significantly optimize inventory management by providing real-time visibility into stock levels across multiple channels and locations. By integrating various sales platforms, OMS ensures accurate tracking of inventory, reducing the risk of overstocking or stockouts. Advanced analytics and automated replenishment features enable better forecasting and demand planning, ensuring the right products are available at the right time.

Exciting Retail Industry Client Stories

We let our work speak for itself!

Transforming IT Service Management- A ServiceNow® Implementation

Discover the transformative journey undertaken by one of the world’s most venerable companies in the beverage manufacturing and distribution sector.

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Navigating the Retail Revolution: Pioneering Innovation and Efficiency at DXL’s Global Capability Centre

Discover how DXL Group, a leading omni-channel clothing retailer, transformed its operational landscape through a visionary collaboration with Systems Plus.

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Unlocking Efficiency: Accelerating Order Fulfillment through OMS Functional Support

In the fast-paced world of e-commerce, efficient order fulfillment is the heartbeat of customer satisfaction and business triumph.

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POS Transformation: Achieving Seamless Oracle Micros -Xstore Implementation in 280+ US Stores

Discover how Systems Plus transformed the Point of Sale (POS) landscape for over 280 US stores through a flawless upgrade to Oracle’s Micros – Xstore.

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Catalyzing Growth and Transformation

Unlock the secrets behind a 200-year-old American luxury brand’s successful IT transformation journey. Faced with the challenge of scaling operations rapidly, they turned to Systems Plus for a cost-effective offshore solution.

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We sweeten IT to hit the spot

We sweeten IT to hit the spot

For a global chocolaterie maintaining consistency in taste and delivery is gargantuan task! It is quite impossible to keep operations manual and as the supply chain becomes more intricate.

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We brew IT right

For a business which is diversely invested, not only in terms of the product but also geography.

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Retail Technology Resource Library

Contemplating your next big move in streamlining your Retail Technology strategy? Connect with our experts today to explore our niche retail-focused digital transformation services!

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